Welcome to the Cocovnex. We are committed to protecting the privacy and personal information of our customers when accessing and using the website. This privacy policy explains how we collect, use, store and protect your information.
01. Information We Collect
We may collect information you provide directly to us when you: - Fill out our contact form (name or company name, email, phone number, message) - Send us an email inquiry - Subscribe to our newsletter - Request product samples or quotations We also automatically collect certain information when you visit our website: - IP address and browser type - Pages visited and time spent - Referral source - Device information
02. How We Use Your Information
We use the information we collect to: - Respond to your inquiries and provide quotations - Process sample requests and orders - Improve our website and services - Comply with legal obligations - Prevent fraud and ensure website security
03. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with: - Freight forwarders and logistics partners (only order-relevant information) - Payment processors (for transaction processing) - Legal authorities (when required by law) - Service providers who assist in operating our website (under strict confidentiality agreements)
05. Data Retention
We retain your personal information for as long as necessary to: - Fulfill the purposes described in this policy - Comply with legal, accounting, or reporting requirements - Resolve disputes and enforce agreements Contact form submissions are retained for up to 3 years. You may request deletion at any time.
06. Your Rights
Depending on your location, you may have the right to: - Request correction of inaccurate information - Request deletion of your information - Object to or restrict processing of your information - Data portability (receive your data in a structured format) - Withdraw consent at any time To exercise these rights, contact us at sales@cocovnex.com
07. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.
08. Third-Party Links
Our website may contain links to third-party social media platforms (WhatsApp, Zalo, ...). We are not responsible for the privacy practices of those platforms. We encourage you to review their privacy policies before providing any information.
09. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: Phuoc Linh International Trading Co., Ltd. Email: sales@cocovnex.com Phone: +84-97-391-2839 (WhatsApp, Zalo) Address: TX 21 Street, Thoi An Ward, Ho Chi Minh City, Viet Nam
