Privacy
Policy

We collect personal data that you choose to provide: - Contact and quotation forms: name, email address, country or region, optional company name, optional phone number, inquiry subject and message. - Product reviews: name, country or region, rating, review text, and an optional email address. After moderation, your name, country or region, rating, and review may be displayed publicly. Your email address is not published. - Direct inquiries: information included in emails, phone calls, WhatsApp or Zalo messages, sample requests, quotations, and order discussions. When you access the website or submit a form, our server and infrastructure providers may also process: - IP address, request date and time, requested URL, browser or device information, and technical request headers. - Security, rate-limit, access, and error logs used to prevent spam, investigate failures, and protect the website. - Website usage data where analytics is enabled and permitted by your cookie choices.

We use the information we collect to: - Respond to inquiries, recommend suitable products, and prepare quotations. - Process sample requests, order discussions, packing requirements, and delivery arrangements. - Verify, moderate, and publish product reviews, and contact the reviewer when reasonably necessary. - Apply rate limits, prevent spam or misuse, investigate errors, and maintain website security. - Improve the website through permitted analytics and comply with legal, accounting, or reporting obligations. We do not use contact or review details for unsolicited marketing unless you separately agree to receive it.

We do not sell, trade, or rent your personal information to third parties. We may share your information with: - Hosting, content delivery, database, monitoring, and other service providers that help us operate and secure the website. - Freight forwarders, logistics providers, inspection companies, or payment providers when necessary to handle a quotation or transaction. - Professional advisers and legal authorities when required by law or reasonably necessary to protect our rights. Only information necessary for the relevant purpose is shared.

Our website uses strictly necessary cookies to remember operational preferences, such as your detected country, language suggestion choice, and analytics consent choice. We use Google Analytics 4 to understand page visits, traffic sources, approximate location, device or browser characteristics, and interactions with website content. In regions where prior consent is required, Google Tag Manager and Google Analytics are not loaded until you accept analytics cookies. If you decline, the website remains fully available and analytics cookies are not set. Your analytics choice is stored for up to 6 months. Visitors in applicable regions can change or withdraw their choice at any time through "Analytics preferences" in the website footer. Outside those regions, analytics is enabled automatically where permitted, and you may still control cookies through your browser settings.

We retain personal data only for as long as reasonably necessary for the purposes described in this policy: - Contact, quotation, and inquiry records: up to 3 years after the last interaction, unless a longer period is required for an active transaction, accounting, legal claims, or another legal obligation. - Product reviews: while the review remains relevant and published. The optional reviewer email is retained with the review for verification and moderation but is not displayed publicly. - IP-based rate-limit records: for the applicable rate-limit window, currently up to 1 hour. - Technical access and error logs: according to the operational settings of our hosting and infrastructure providers, generally no longer than 30 days, unless a longer period is necessary to investigate a security incident or comply with law. You may request deletion or anonymization of your information at any time. We will honor valid requests unless retention is required by law or necessary to establish, exercise, or defend legal claims.

Depending on your location, you may have the right to: - Request correction of inaccurate information - Request deletion of your information - Object to or restrict processing of your information - Data portability (receive your data in a structured format) - Withdraw consent at any time To exercise these rights, contact us at sales@cocovnex.com

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission.

Our website may contain links to third-party social media platforms (WhatsApp, Zalo, ...). We are not responsible for the privacy practices of those platforms. We encourage you to review their privacy policies before providing any information.

Our services are not intended for children under 16. We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last Updated" date at the top indicates the latest revision.

If you have questions about this Privacy Policy or our data practices, please contact us: Phuoc Linh International Trading Co., Ltd. Email: sales@cocovnex.com Phone: +84-973912839 (WhatsApp/Zalo) Address: 108/14, Thanh Xuan 21 Street, Thoi An Ward, Ho Chi Minh City, Vietnam